The real beauty of CentremapsLive is that you are in control. You get to download just the bit you need. Our pricing varies depending on the type of map download and the level of detail required. Please visit our Pricing page for more information.

CentremapsLive is an on-line portal that has been tested & proven to work on the most popular browsers: - Google Chrome - Microsoft Edge - Mozilla Firefox - Apple Safari

Yes, we offer various data & map download formats and if you are wanting an additional download in the same 'format type' we provide this complimentary. Please contact our customer support team after placing your order to request an alternative format.

A number of our OS Mapping solutions & products are downloadable within a matter of minutes. During the order process you'll be notified if the map download is expected to be longer than a few minutes, you can see the estimated processing time in your basket prior to ordering

Our website is available 24/7 for online orders. Our customer support team is available Monday to Friday, 9am to 5pm (GMT).

At Centremapslive, we want our customers to be satisfied with their purchase. If you are not completely satisfied with your order, you can return it within 14 days of the purchase date for a full refund. Please note that the item must be in its original condition and packaging for us to accept the return. If you received a damaged or defective product, please contact our customer service team immediately to arrange for a replacement or refund. We strive to provide the best customer service possible, and we are committed to resolving any issues you may have with your order.

Simple... 5 easy steps:

1. Login

2. Search for your site location

3. Assign the relevant product

4. Define the map area

5. Order & download

No! CentremapsLive is a service that you can use as often or as little as you like that offers upfront, clear & competitive prices from the off for all mapping solutions.

Once ordered all maps & data are available to be downloaded from your account area. Click "Download" and a Zip file containing your data or map download will appear on your computer. Often you will need to unzip / extract this file to begin using the data.

> Find the zip folder

> Right Click

> Select "Extract all..."

No problem! Contact our supportive data & mapping services team on 01886 832972 and we will change your order to the location desired wherever possible

Please ensure that your computer is using Adobe Reader to open the PDF file. If you don't have Adobe Reader please download for FREE from here: http://get.adobe.com/uk/reader/

90 days according to PAS 128 QL-D but each utility has its own validity policy some as low as 30 days.

Fees and Disbursements are priced on application. Please email us for a quote

Yes uniquely in the UK all of them are covered. We are the only deliverer of Utility Reports that does “intelligent searching” where we examine all the plans and identify IGTs and IDNOs present.

This will depend on the service which has been ordered. There are four speeds of service available for Utilities Reports: 24 hours, 5, 10, or 20 working days. This means that the replies we have received from utility companies will be sent to you at the end of the designated period. For example, if you chose the 10 day service, then at day 10 we would send you all replies we have received in that period. However, further replies may also be gathered after this time. In this case, we will forward them on when received with a completely fresh and full copy of the updated report. When calculating the delivery date of the report, please note that these are full working days and not calendar days. Orders after 11am start the next working day.

The Utility Report will be delivered via the internet in unlocked PDF format from our data & mapping services. The Fastview is also delivered by the internet. In addition to the report you also get all the affected plans delivered separately for your convenience.

Delivered in .pdf and .dwg for CAD (also available in .shp on request). We have developed our own line styles that enable the different utilities to sit together on one plan. This is our standard map download delivery. We would consider client line types and styles for projects of significant size exceeding several square km or where the client orders more than 10 Fastviews. The DWG deliverable enables the client to change the lines style and types themselves.

This may be possible depending on how soon you request the upgrade. Any upgrade would incur an additional charge. If you think you need to upgrade your order, please contact us to discuss the options.

Not for a 24 hour or 5 day report. Otherwise once an order for the Utilities Report has been submitted it can be cancelled but is subject to our terms and conditions. The cancellation fee depends on when you cancel in relation to when you place the order as well as the speed of service you have ordered. Please call us to find out this information for your report.

This is because it is not recorded by the utilities generally although sometimes their plans to do show them. The majority don’t. They only have an obligation to record and show the locations of their mains and where the main serves 3rd parties.

The utility plans will usually only show the utility mains at and around a property – they will not show local connections to the individual property as most of these were never recorded historically.

It may still be worth doing a search, however – there are often main sewers/water/gas pipes etc. running within property boundaries.

No these are not covered.